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Terms & Conditions



Customer Care
 


Our Customer Care terms outline the commitment we make to support you, address your concerns, and resolve issues related to our products or services.

 

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1.1 Contacting Customer Care


You can reach our Customer Care team through the following channels:
 

  • Email: [support@hanzah.com]

  • Live Chat: Available on our website during business hours.

     

1.2 Response Times


We strive to respond to inquiries within 1 business day. For urgent matters, please contact us via phone or live chat.

 

1.3 Scope of Support


Customer Care services include:

  • Providing information about our products and services.

  • Assisting with orders, refunds, and cancellations.

  • Resolving technical issues and troubleshooting.

     

1.4 Limitations

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  • Our Customer Care team does not provide legal, financial, or medical advice.

  • We reserve the right to decline support for issues arising from misuse or unauthorized modifications of our products/services.

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1.5 Feedback and Complaints


We value your feedback. To escalate an issue, email us at [support@hanzah.com], and our management team will review your case.

 


2. Privacy and Safety



2.1 Overview

We are committed to protecting your privacy and ensuring the safety of your personal information. This section explains how we collect, use, and safeguard your data. For more details, refer to our full Privacy Policy.



2.2 Data Collection

We may collect personal information such as your name, email, phone number, and payment details when you:

  • Create an account.

  • Purchase our products/services.

  • Contact Customer Care.



2.3 Data Use


Your information is used to:

  • Process orders and payments.

  • Improve our services and personalize your experience.

  • Communicate with you regarding updates, promotions, or customer care matters.



2.4 Safety Measures

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We implement robust security measures to protect your data, including:

  • Encryption of sensitive information.

  • Secure storage of customer records.

  • Regular audits and compliance checks.
     


2.5 Sharing Information

We do not sell or share your personal information with third parties, except:

  • To trusted partners for order fulfillment (e.g., payment processors).

  • When required by law or in response to legal requests.



2.6 User Responsibilities
 

  • Use strong passwords and keep your account credentials confidential.

  • Report any suspicious activity or data breaches immediately.



2.7 Children’s Privacy

Our services are not intended for children under [age, e.g., 18]. We do not knowingly collect personal information from minors.

 

2.8 Updates to Privacy Practices

We may update our privacy practices to reflect changes in law or our business. Notifications will be provided for significant updates.

 


3. Wholesale Inquiries

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3.1 Overview

 

These terms govern wholesale inquiries for bulk purchases of our products. By submitting a wholesale inquiry, you agree to comply with these terms and conditions.

 

 

3.2 Eligibility

Wholesale inquiries are open to:

  • Registered businesses, retailers, and resellers.

  • Organizations seeking bulk orders for non-commercial purposes (e.g., events, gifting).

You may be required to provide proof of business registration or other relevant credentials.

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3.3 Pricing and Discounts

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  • Wholesale pricing and discounts vary based on the quantity and type of products.

  • A minimum order quantity (MOQ) may apply for wholesale pricing eligibility.

  • Custom quotes will be provided upon receiving your inquiry.

     

3.4 Payment Terms
 

  • Payments must be completed before shipment unless otherwise agreed in writing.

  • Accepted payment methods include [list methods, e.g., wire transfer, credit card, etc.].

  • Late payments may result in order cancellation or additional charges.

     

3.5 Order Process
 

Submit a wholesale inquiry through:
 

  1. Provide details, including product type, quantity, delivery address, and any specific requirements.
     

  2. Receive a quote and confirm the order.

     

3.6 Shipping and Delivery
 

  • Wholesale orders may have extended processing times compared to retail orders.

  • Shipping costs will be calculated based on the order size, weight, and destination.

  • The customer is responsible for any applicable customs duties, taxes, or import fees.

     

3.7 Returns and Exchanges
 

  • Wholesale orders are subject to a separate return policy. Generally, returns are accepted only for defective or damaged items.

  • Notify us of any issues within [7 days] of receiving the order.

     

3.8 Confidentiality

Pricing, discounts, and other terms offered to wholesale clients are confidential and must not be disclosed to third parties without prior written consent.

 

3.9 Limitations and Resale Terms
 

  • Products purchased under wholesale agreements may not be resold below our minimum advertised price (MAP), if applicable.

  • Misrepresentation of our brand, products, or terms of sale may result in termination of the wholesale relationship.

     

3.10 Contact for Wholesale Inquiries

For further information or to initiate a wholesale partnership, please contact us at:

Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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