Shipping & Returns
Shipping Policy
Welcome to our Shipping & Returns Policy page. At Hanzah, we aim to ensure a seamless shopping experience for you. Please read the following policy carefully. If you have any questions, feel free to contact our customer service team.
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Processing Time
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All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
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You will receive a notification once your order has shipped.
Shipping Rates and Delivery Estimates
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Standard Shipping: Delivery within 5-7 business days.
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Expedited Shipping: Delivery within 2-3 business days (additional charges apply).
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Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
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We currently ship to Europe, Asia, North America, Australia.
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Delivery times vary depending on the destination country.
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Customers are responsible for any customs duties or taxes imposed by the destination country.
Order Tracking
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Once your order is shipped, you will receive a tracking number via email. Use this number to track your shipment on our website or the courier’s platform.
Shipping Delays
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Delays may occur during peak shopping seasons or due to unforeseen circumstances like weather or carrier issues. We appreciate your patience.
Return & Exchange Policy
​Return Window
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We accept returns within 30 days of the delivery date for most items.
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
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Certain items are non-returnable, including perishable goods, custom or personalized products, and items marked as final sale.
How to Initiate a Return
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Contact our customer service team at [support@hanzah.com] to request a return authorization.
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Include your order number and details about the item(s) you wish to return.
Refunds
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Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
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Approved refunds will be processed within 5-7 business days and automatically applied to your original payment method.
Return Shipping
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Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item sent).
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We recommend using a trackable shipping service for returns.
Exchanges
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If you wish to exchange an item, please follow the return process above and place a new order for the desired item.
Contact Us
If you have any questions about our Shipping & Returns Policy, please contact us at:
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Email: [support@hanzah.com]
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Opening hours:
Monday–Friday: 09:00–17:00 (CET)
Saturday: 10:00–14:00 (CET)
Closed on public holidays (e.g., Christmas Day, Midsummer's Eve).
Thank you for choosing Hanzah. We appreciate your business!